Introduction to GLO KPI Sets

Manufacturers monitor operational performance with standard KPIs (Key Performance Indicators) such as Overall Equipment Effectiveness, Availability, Performance, Quality, Line Utilization, Machine Utilization, etc. Manufacturers need these KPIs calculated consistently at every level of the organization. GLO KPI Sets automatically calculates supported metrics at every level of the organization. 

Arch Systems GLO KPI Sets takes the complicated, ever-increasing data from factories and automates the process of gathering & reporting KPIs to leadership. It enables global and local teams to solve urgent & strategic issues more efficiently.

What are GLO KPI Sets?

GLO KPI Sets are a powerful tool for visualizing and analyzing key metrics related to a customer’s specific manufacturing processes. Each KPI Set is presented as a separate top level ‘tab’, providing a focused view of specific data sets and their associated calculations. 

Figure 1: Arch Systems KPI Sets for OEE Tab

 

Each tab represents a different KPI Set. For example, the OEE KPI Set ‘tab’ featured in this article focuses on Overall Equipment Effectiveness (OEE) and includes metrics like Availability, Performance, and Quality. The architecture is extensible and can support customer-specific KPI Sets. 

Bring Your Own KPI (BYOK)

In the future, Arch plans to introduce a "Bring Your Own KPI" feature. This will enable customers  to upload data sets and visualize them alongside our calculated KPI Sets. This will enable viewing metrics like direct labor utilization next to OEE, providing a more comprehensive view of  operations.

Accessing KPI Sets via Arch Home Page

When logging into Arch, the ‘KPI Sets’ button is in the center of the home page. Select that button to go into the KPI Sets functionality.

Figure 2: Arch Systems Home Page - KPI Sets Button

 

KPI Sets Summary and Table Views 

Within each KPI Set tab, different ‘views’ are available to analyze the data. The default views at each level of the organization are:

• Summary: This view provides a general overview with basic widgets and trend charts.     

Figure 3: KPI Sets Summary View

 

• Table: This view presents the data in a tabular format with rows and columns. You can sort the data by clicking on the column headers.   

Figure 4: KPI Sets Table View

 

Additional custom views tailored to specific needs may also be configured. If a more detailed look at a particular metric or a different way to visualize the data is needed, make a request to Arch Support by contacting your account manager or emailing help@archsys.io.

KPI Set Views at Each Level of an Organization

Data can be viewed at different levels in the hierarchy of an organization, from a global view down to individual regions, sites, areas, lines, and even machines (if you have a machine-based KPI Set enabled). This information comes from the ‘Factory Map’ in Arch and allows users to analyze performance across global operations or focus on specific regions, sites, areas, lines, or machines of interest. The view at each level of an organization (from Global down to individual lines and machines) will usually have both a Summary view and a Table view.    

• Global - all global operations (for example, ‘Global’ and ‘Regional’ on the top widgets with Sites listed in bottom left).

Figure 5: KPI Sets Summary View at the Global Level

 

Figure 6: KPI Sets Table View at the Global Level with Menu for Selecting Level of Table

 

• Sites - specific sites within a customer's global operations (Brookmead in the example below).

Figure 7: KPI Sets Summary View at the Site Level

 

Figure 8: KPI Sets Table View at the Site Level

 

• Areas - areas within a specific site (building, manufacturing process type, location, etc.) within a customer’s global operations (SMT in the example below).

Figure 9: KPI Sets Summary View at the Area Level

 

Figure 10: KPI Sets Table View at the Area Level

 

• Lines - ‘Lines’ within specific ‘areas’ in a customer’s global operations (e.g. Line 4 in the example below). The "breadcrumbs" in the upper left corner of the screen (e.g. "Global / Brookmead / SMT" in the summary view below) illustrate the current location within the organization’s hierarchy of levels. This helps orient the user and allows easy navigation between different levels.

Figure 11: KPI Sets Summary View at the Line Level

 

Figure 12: KPI Sets Table View at the Line Level

 

Toolbar with Site, Area, Line

The toolbar provides quick access to other relevant tools. For example, in the example below, hot links are available to the React tool, allowing a user to jump directly to the live status of a specific line.

Figure 13: KPI Sets Toolbar

 

Date Selector 

Data can be refined using the filtering options in the upper right by choosing a specific timeframe for specific analysis.    

Figure 14: KPI Sets Time Selector Location

 

The “Day,” “Week,” and “Month”  selectors (shown below) allow you to select a single day, week, or month. 

Figure 15: KPI Sets Time Selector Widget Expanded

 

If you want to select a specific set of dates, choose the “Custom” selector, click on the start date, and then drag until you reach the end date as shown below:

Figure 16: KPI Sets Time Selector Widget with “Custom” Date Range Selected

 

The convenience shortcuts “Yesterday,” “Current week,” “Last week,” “Current month,” “Last month,” “Last quarter,” “Year to date,” and “Last 12 months” shown below enable you to easily choose those commonly-used periods of time.

Figure 17: KPI Sets Time Selector Widget Showing Convenience Selectors

 

KPI Sets Widgets

Widgets are the building blocks of KPI Sets, providing visual representations of data. Arch offers a wide range of widgets, including maps, charts, pie charts, and trend charts. The ability to configure custom widgets to meet customer specific requirements is also available.  

• Color Coding: Widgets use color-coding to highlight performance levels. Users can customize the color thresholds to align with specific targets and goals.  
• Interactive Elements: Some widgets have interactive elements, like clickable pie chart slices. Clicking on a slice will filter the data to show only the selected category. 

 

Figure 18: KPI Sets Data Tables and Map Widgets 

In a Trend Widget, if one or more of the metrics is not available for the full period, the period during which some of the data is missing will be shown with a gray background. In the example below, the Quality machine wasn’t connected until November 15th, so the first half of the month has a gray background.

Figure 19: KPI Sets Line Graph/Trend Chart Widgets 

 

Pie widgets may have a “high-level view” with one set of metrics, and a “detail view” shown when you click on a single pie slice in the high-level view. For example, the “Tim Downtimes by Reason” pie chart shown below initially shows a high-level view dividing downtime by three high-level buckets: Unplanned, Planned, and Uncategorized (which means that neither React nor the operator have labeled the reason for the downtime). When you click on the “Unplanned” pie slice in the high-level view, the pie chart displays a breakdown of all the Unplanned downtime by reason. You can click the “Back” button to return to the high-level view. 

Figure 20: KPI Sets Pie Chart Widgets 

 

Tooltips

Tooltips for each metric are easily accessible by hovering over the metric. The tooltip explains the metric’s meaning and provides relevant formulas. These tooltips are dynamic, adjusting their content based on the specific metric and context. 

  

Figure 21: KPI Sets Tool Tip for OEE 

 

Figure 22: KPI Sets Tool Tip for Performance

Figure 23: KPI Sets Tool Tip for Availability

Figure 24: KPI Sets Tool Tip for Quality

 

Frequently Asked Questions (FAQs)

Q: When are metrics available?

A: In general, metrics are calculated on demand and are typically accurate with an approximate 10 second lag time. There are exceptions. Any machine may delay the reporting of its data. Sometimes quality data, for example, may have up to a 24 hour lag time.

Q: What is needed if entities such as sites, areas, lines, or machines are added, removed, or revised?

A:  To keep a customer’s site reporting accurately, Change Requests MUST be submitted to Arch Customer Support. This is the official process to update ArchFX with site details. Some changes are automatically detected, but it is each site’s responsibility to ensure all changes are implemented in ArchFX to ensure the KPI Sets can compute accurate metrics.

Q: How do I contact Arch Customer Support?

A:  Click “Contact Support” in GLO under “Support” or email help@archsys.io to ask a question or report a problem. One question / problem per message please so it can be routed individually to the right expert.