This article explains what ArchFX Cloud Change Requests are and how to get started using them.
- Overview of ArchFX Cloud Change Requests
- Accessing ArchFX Cloud Change Requests
- About Change Requests Home
- Creating a new Change Request
- Viewing and updating a Change Request you already filed
- File change requests to keep your KPIs accurate!
Overview of ArchFX Cloud Change Requests
For the Arch Global KPIs Solution to accurately calculate Key Performance Indicators (KPIs) for your factory production, it must have an accurate model of your factories. It must know which P&Ps and other machines are on which Lines, in which Areas, at which Sites. If you add a Machine to a Line, move a Machine between Lines, or take a Machine out of use and put it on the Unused Machines list, you need to tell ArchFX Cloud you've made that change. Change Requests are how you inform Arch that you've made a change so that we can update your factory model and keep your KPIs accurate, so whenever you make a change on your factory floor, please file a Change Request within the next 48 hours.
Accessing ArchFX Cloud Change Requests
First, log in to ArchFX Cloud
Begin by logging in to ArchFX Cloud at the URL your system administrator provided you.
To access ArchFX Cloud Change Requests, you must have a valid ArchFX Cloud account. (Read How do I register on ArchFX Cloud? if you are not sure if you have an ArchFX Cloud account or need help logging in. If you don't have an ArchFX Cloud account, contact your system administrator and request one.)
Next, choose the Organization you want to update
For example, if Manucom International has a "Manucom Mechanicals" and "Manucom SMT" Organization, you would click "Manucom SMT" to open that Organization.
Next, click the "Change Requests" panel to open Change Requests Home
About Change Requests Home
On the Change Requests Home Page, you can see a list of every Change Request that your Organization has filed already. For each one, the columns show:
- A clickable icon (highlighted on the left, above) for opening an existing Change Request.
- The Change Request Identifier (CR ID, above) that uniquely identifies the Change Request. This is very helpful when communicating with Arch Support.
- The Type, Site, Entity Arch ID, Requested On date, Requested By, and Status of the Change Request.
Creating a new Change Request
Click "+ New Change Request" link (highlighted on the right, above) to create a new Change Request.
Selecting the type of Change Request and the Site
Next, you choose the type of change request from the "Change type*" popup menu and the Site from the Site popup menu.
Currently supported Change Request types include:
- POD-1C - Create new machine
- POD-1C - Change machine target
- SMT - Create new ASM machine
- SMT - Create new ASM line
- SMT - Sync-up ASM line (with OIB Server)
- SMT - Create new Fuji line
- SMT - Move Fuji machine
- SMT - Create new Panasonic line
- SMT - Change Line Type
- SMT - Move machine
- SMT - Remove machine
- SMT - Create new ICT machine
- Other Machine Issues
- Other Line Issues
You "Create" a new Machine the first time that Machine is added to any of your Organization's Lines. Until you Create a Machine, not all of its metadata will be visible.
"Change Line Type" is used to change an SMT Line's Type from NPI (New Product Introduction, which usually has a lower derated Target) to Other (the code for normal production lines, which usually have a higher derated Target) or back.
"Move machine" is used to move a machine from one SMT Line to another.
"Remove machine" is used to take a machine out of production and move it to the Unused Machines list.
"Sync-up ASM line (with OIB Server)" automatically updates the ArchFX factory model for a Line to match the data in the ASM OIB Server.
"Other Machine Issues" is used for machine issues that don't fall into one of the other categories of change request. "Other Line Issues" is used for line issues that don't fall into one of the other categories of change request.
Completing the Change Request
The fields you see on the "Complete Change Request Form" screen will depend on the type of Change Request that you have selected. On this screen, you fill in the remaining information necessary for Arch Support to understand and execute the request.
As an example, the "Complete" screen for the "Remove Machine" Change Request type is shown above.
- Arch Machine ID is an Arch ID that uniquely identifies the Machine being removed. (Learn more about Arch IDs.) A Machine's Arch ID is shown on the Line Summary and Machine Summary pages in the Global KPIs Solution. You can also use the search box in ArchFX Cloud or the Global KPIs Solution to find a Machine's Arch ID if you don't know it. You can search for the Machine using any of its metadata.
- In some cases, a field will automatically be filled in. On the above form, once you select the Machine using its Arch ID, ArchFX Cloud automatically fills in the Line field.
- Effective Date is the date you want the change to take effect. It is OK if the Effective Date you select is in the past. Please file Change Requests within 48 hours of making a change on the factory floor so that Arch can keep the data consistent.
- Short Description lets you fill in a text message to help Arch Support understand the request.
Finally, you click the "Create Change Request" button to submit the Change Request to Arch Support.
Viewing and updating a Change Request you already filed
Once you submit your Change Request, it's added to the list on the home page. At any time, you can click the icon to the left of the Change Request ID to open your Change Request.
On the View Change Request page, you can:
- see the status of your change request
- see what actions have been taken so far
- read any comments or questions Arch Support has left in response
- click the "Add comment" link to add a comment of your own
The Comments section enables you to efficiently communicate with Arch Support about the Change Request until it's completed.
File change requests to keep your KPIs accurate!
Please make sure your site has at least one person responsible for promptly filing Change Requests when machines are added, removed, or moved or lines are reconfigured so that your site's factory model will stay up to date and your KPIs will be accurate!